New Delhi, 11 December 2025: Budget airline IndiGo has announced that it will issue travel vouchers worth ₹10,000 to passengers who were severely impacted by flight delays and cancellations between December 3 and 5 amid widespread operational disruptions.
Thank you for reading this post, don't forget to subscribe!In a statement on Thursday, the airline acknowledged that a number of travellers experienced long waits and significant inconvenience at airports due to congestion and flight irregularities over the busy travel period. The vouchers, which are valid for 12 months, can be redeemed on any future IndiGo journey.
IndiGo said the compensation comes in addition to the refunds and government-mandated payout of ₹5,000–₹10,000 for passengers whose flights were cancelled within 24 hours of departure, as per aviation rules.
“IndiGo regrettably acknowledges that some of our customers travelling on 3, 4 and 5 December 2025 were stranded for many hours at certain airports, and a number of them were severely impacted due to congestion,” the airline said in its release. “We will offer travel vouchers worth ₹10,000 to such severely impacted customers. These travel vouchers can be used for any future IndiGo journey over the next 12 months.”
Refunds and Claims Process
According to the airline, refunds for cancelled flights have been initiated, with most already reflecting in passengers’ accounts. Traveller bookings made through third-party platforms are also being processed for refunds. IndiGo has advised customers whose details are incomplete in its system to contact its customer support for assistance.
Context: Ongoing Operational Disruptions
The compensation announcement follows a week of significant flight disruptions that saw cancellations and delays across IndiGo’s domestic network. The airline had faced operational challenges linked to crew shortages, regulatory changes in pilot duty times and heightened airport congestion — leaving thousands of flyers stranded.
Regulatory authorities, including the Directorate General of Civil Aviation (DGCA), have been closely monitoring the situation, with IndiGo’s top management summoned to provide updates on its recovery plans and operational stability efforts.
In its statement, IndiGo reiterated its commitment to “restoring the experience customers expect — safe, smooth and reliable travel” and thanked passengers for their patience and continued trust.
