New Delhi | January 29, 2026 – Ola Electric, once the poster child of India’s EV revolution, is facing a dual-front crisis. While customers across the country are slamming the company for “unacceptable” service delays and non-functional scooters, investors are jumping ship, sending the company’s stock to new lows.

“No Option but Legal Action”: The Growing Consumer Outrage

The frustration on social media, particularly X (formerly Twitter), has reached a breaking point. Despite the company’s push for its Ola Care+ premium service subscription, users claim they are being left stranded.

• Noida Case Study: A user reported that his Ola S1 Pro has been a “dead weight” for three months. Despite having an active warranty and premium service plan, he claimed there has been zero progress on towing or inspection.

• Assurances vs. Action: “Repeated follow-ups only result in empty assurances,” the user posted. “With all channels exhausted, I’m left with no option but legal action.”

• The 16-Day Stalemate: Another owner highlighted that their scooter has remained unused for over two weeks with no technician assigned to the raised service ticket.

“Warranty is not just a word; it’s a commitment. When users pay for Ola Care+, they expect priority, not a three-month silence.” — Consumer Rights Advocate

Ola Electric (OLAELEC) Stock Performance: A Steep Decline

The operational failures are reflecting directly on the bourses. On Thursday, Ola Electric Mobility shares closed at ₹31.87 on the BSE, marking a 0.72% dip for the day. However, the long-term trend is far more concerning for the Bhavish Aggarwal-led firm.

The stock is currently trading near its 52-week low, having lost more than half its value since last year. Analysts suggest that until the “after-sales bottleneck” is cleared, investor confidence will remain low.

Can ‘Hyperservice’ Save the Brand?

In late 2025, Ola announced a nationwide service reboot called “Hyperservice,” involving a 250-member rapid-response taskforce. While the company claims backlogs are being cleared in hubs like Bengaluru, the ground reality in cities like Noida and Pune suggests a significant “service-delivery gap.”

Key Challenges Facing Ola Electric:

1. Spare Parts Availability: Persistent reports of weeks-long waits for basic components.

2. Infrastructure Strain: The sheer volume of scooters sold (peaking in early 2024) has overwhelmed the existing service centers.

3. Financial Pressure: A year-to-date (YTD) decline of 15% in stock value limits the capital available for rapid service expansion.

Verdict for Consumers

For now, the “EV Revolution” seems to be hitting a mechanical snag. Prospective buyers are watching closely to see if Ola can pivot from being a sales-first company to a service-first organization.

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